Here is the comparison table between these features of Eazybe vs WA Plus-

What is WA Plus?

WA Plus optimizes your WhatsApp conversations with a range of valuable functions. You can effortlessly manage your chats through the application of filters such as those for unread messages, those awaiting a response and messages in need of a reply

WA Plus provides the following functionalities-

• Productivity features
• Custom features
• Enhanced privacy

WA Plus features -

• CRM Integration: Seamlessly integrate with the WA Plus CRM (Customer Relationship Management) system to facilitate effective customer data management.
• Quick Response: Make the most of the quick reply feature to generate swift responses and handle customer inquiries efficiently.
• Custom Chat Button: Personalize your chat button by selecting its design, adjusting its color, and modifying the Call to Action (CTA) text to align with your preferences.

Pros :

• Offers an integrated CRM system for customer data management.
• Allows for customized tabs to enhance chat organization.

Cons :

• Lacks the capability to integrate with external CRM software.
• Does not feature a smart reply option for more efficient responses.
• AI capabilities are not available for automation and intelligent responses.
• The ability to broadcast the same message to multiple users is not supported.

ADVICE -

It may not be advantageous for companies to switch to an extended CRM solution if it does not cater to their specific needs, especially if they are already using a different CRM system.

What is Eazybe?

Eazybe Extension provides a holistic solution to enhance WhatsApp communication and seamlessly integrate with CRM systems, catering to the needs of businesses. Its offerings include CRM integrations, a Team Inbox, custom labels and funnels, and AI-driven recommendations, enabling teams to elevate their customer interactions, streamline organization, and boost overall productivity.

Eazybe offers a range of functionalities, including -

• Productivity features
• Custom features
• Integration
• Enhanced privacy
• Artificial Intelligence

Eazybe's Key Features:

• Team Inbox: The Team Inbox feature offers complete visibility into your team's WhatsApp chats and analytics. It facilitates effective collaboration as team members have access to the same conversations, enabling them to stay updated on customer interactions.
• Labels & Funnels: Users can create customized labels and categorize WhatsApp chats according to their specific requirements. This feature enhances organization and efficiency, simplifying the process of finding and managing conversations based on their significance or context. Funnels are particularly valuable for tracking the progress of clients or leads through defined stages.
• CRM Integration: Eazybe seamlessly integrates with six popular CRM platforms, including HubSpot, Bitrix, Zoho, Salesforce, Webhooks, and Freshdesk. It offers automatic WhatsApp conversation backup to your CRM, centralizing customer interactions and communications for easy access and management.
• Artificial Intelligence: Eazybe harnesses the power of Chat GPT-powered AI suggestions, providing intelligent recommendations to enhance the quality and efficiency of your WhatsApp responses.
• Quick Replies: The quick reply feature enables the creation of rapid responses, including attachments, for convenient use when needed.
• Broadcast Message: Eazybe offers the broadcast message feature, allowing you to send messages to multiple recipients within specific labels, ensuring efficient communication.

Eazybe Support -

Eazybe provides free onboarding assistance and around-the-clock customer support via both email and chat, regardless of your chosen plan. Furthermore, Eazybe offers a wealth of self-help resources on its website, encompassing:

• Integration guides
• Frequently Asked Questions (FAQs) with detailed answers
• Comprehensive information covering all aspects of the Eazybe platform

Pros :

• Eazybe has received enthusiastic feedback from users, reporting significant boosts in productivity. Users have praised its exceptional convenience and effectiveness, particularly in effectively managing their WhatsApp inbox.
• The Team Inbox feature is highly valuable for monitoring team activities.
• Eazybe supports CRM integration with nearly every popular CRM software, providing a wide array of options for managing customer data effectively.
• Custom labels, funnels, and Google Sheets integration offer substantial assistance in efficiently handling a large customer base.
• Eazybe's support is highly regarded, offering real-time solutions, efficient technical support, quick response times, and user-friendly accessibility. It serves as a valuable resource for assistance and issue resolution.

Cons :

• Eazybe may experience performance issues when used on a slow or unreliable internet connection.
• The addition of a feature for making calls directly from WhatsApp Web would be a valuable enhancement.

Why Eazybe stands out from others-

Eazybe sets itself apart as a user-friendly platform that not only streamlines the setup process but also delivers a comprehensive feature set to amplify productivity. Eazybe offers several notable advantages:

• Extensive integration capabilities, encompassing various CRM software options.
• Elimination of the need for API, simplifying integration processes.
• Tools for note-taking, reminder setting, and seamless client meeting scheduling.
• A commitment to enhanced support, prioritizing issue resolution.
• A dedicated emphasis on data security, ensuring the safety and protection of your information.
• Accessibility to the product roadmap, providing transparency into ongoing and upcoming developments.